In accordance with the provisions of Section 14 of Act No. 634/1992 Coll., on Consumer Protection, as amended, FTL – First Transport Lines, a.s. informs the customer about the possibility of resolving possible disputes arising from concluded contracts by means of the subject of out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, Prague 2, postal code 120 00, website: and email address: